Shipping policy

Shipping Policy

Last updated: [Insert Date]

Thank you for shopping with Stonegate Creative! Below you’ll find details about how and when your order will be delivered.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If we are experiencing high order volume or delays due to unforeseen circumstances, processing times may be extended. We will notify you if there are significant delays.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated Delivery Times:

Domestic Shipping (within UK): 3–7 business days
International Shipping: 7–21 business days

Delivery times are estimates and may vary depending on your location and carrier delays.

3. Shipping Carriers

We use reliable carriers such as:

[USPS / FedEx / UPS / DHL or other carriers

Carrier options may vary depending on destination and shipping method selected at checkout.

4. International Shipping

We offer international shipping to select countries.

Please note:

Customers are responsible for customs duties, taxes, and import fees that may apply.
Delivery times may vary due to customs processing.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

6. Delays, Lost, or Damaged Packages

Stonegate Creative is not responsible for delays caused by shipping carriers. However, if your package is lost or arrives damaged, please contact us at:

Email: info@stonegate-creative.co.uk

We will work with the carrier to help resolve the issue as quickly as possible.